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Terms and conditions

Terms and conditions regarding services offered by

The goal of is to help you make health-related decisions. Nevertheless, the advice on DOES NOT SUBSTITUTE A MEDICAL CONSULTATION available only at an authorized medical office and under the guidance of your specialized doctor or health specialist. Answers provided by should not be used in case of medical emergencies. The opinion of’s specialists is merely an advice and explanation regarding various problems and conditions resulting from inadequate diet or life style. Neither medical diagnoses nor treatments associated to existing diagnoses are available at For medical treatments, diagnosis, and medical prescription you should consult your physician or pharmacist.

All materials (articles, questions, and other resources) on portal are available to users as an example to inform them as completely and correctly as possible, but do not represent complete medical advice, and should not be interpreted as medical diagnosis. If your health situation is a cause of concern, we recommend you consult your family physician.

Because of the very nature of the communication over the Internet, the advice offered by specialists cannot cover health situations that require multiple evaluations performed by a specialized doctor. Therefore, the advice offered by should be considered as information only, and should not replace in any way the treatment or medical prescription indicated by your family doctor or medical specialist.

Terms and conditions regarding the content of the site

The content of this site and all of its resources (articles, materials, images) are the property of, a project developed by MBM Software, a Romanian software outsourcing company.

Site use

You can use the Service, the Site, and information, documents, images, and/or other materials you see, hear, or experiment on the Site (separately or collectively, Content) only for personal purposes, non-commercial, and/or to find details regarding MBM Software products and services. No right, entitlement, or interest in any of the Content is transferred to you, neither is the result of downloading of such Content in any other situation. MBM Software reserves the complete ownership and intellectual rights over the site’s entire content. Except for what is authorized in this Accord, nu cannot use, modify, copy, distribute, transmit, or derive any work from any Content item obtained on the Site or Service, with the exception of what is specifically allowed in Terms of Use.

Rights for copying the material

Site and Content are protected under European Union and International copyright laws, and belong to MBM Software or its partners, collaborators, correspondents, or third parties. The rights to copy Content belong to MBM Software and other entities having the rights to copy who have received authorization of use on Site. You can download and reprint the Content only for non-commercial, private, and personal use. (If you visit this Site as an employee or member of any business or organization, you can download and reprint the Content only for educational or other non-commercial purposes outside your business or organization, with the exception of what is allowed by MBM Software, such as documents found in certain sections restricted by password to the Site and in the Frequently Asked Questions area). Except for the sample Images, you cannot edit or modify in any way any images or other Content on this site without expressed permission from MBM Software or any holder of copy rights.

Sample Images

MBM Software included sample Images on certain pages of the site to highlight the content of certain articles on . You can download, reprint and use Sample Images for this purpose, but you are not allowed to change the structure of the image, or to use the image for commercial purposes. For any other use, you will need approval from MBM Software.


You are not allowed to use any of the trademarks or logos on the Site without the approval of the trademark owner, with the exception of what is allowed by existing laws.

Confidentiality protection policy

The concept of personal data includes information such as name, date of birth, email address, mailing address, which in any way may identify an individual.

MBM Software & Partners SRL will never use this data without your consent. When processing your data, we consider complete compatibility with accepted international standards for protection of privacy and Romanian current laws.


MBM Software & Partners SRL is completely against spam.

Spam is defined as sending unsolicited email, usually with a commercial content, with a high frequency, to a recipient with whom there was no previous communication or who asked to no longer receive these emails.

With your permission, MBM Software & Partners SRL may send you email with commercial information, giving you the option to either continue receiving or stop receiving such emails.

Conditions for using the information on this site

You may take, read, or print any information on this site provided you reproduce all and all annotations about copyrights or other annotations about perpetual property rights in any information you take from the site.

However, you are not allowed to distribute, modify, transfer, reuse, republish or use the content of the site for public or commercial purposes, including text, images, sound, or video without the written consent of

Additionally, you should be aware that anything you see or read on this site has reserved copyrights without any special notification. may revise these terms and conditions of use of the site at any time, without prior notification.

Back-linking to this site should involve the home page exclusively. Links to parts of the site are allowed only with written consent from MBM Software. Inserting in sites with frames, in which this site is a page within the frame, is strictly forbidden.

Terms and conditions regardin helpmeoutDOC online Shop
helpmeoutDOC online shop is an integral part of the helpmeoutDOC and in MBM Software’s ownership

1.1. To place an order, the customer must be at least 18 years old.
1.2. You, the user, must complete the personal data form which is found on the online shop (open 24 hours a day) once you have accessed the page and clicked “Check out”.
1.3. By placing an order, the user is making helpmeoutDOC an offer to buy selected items and is compliant with the Terms and Conditions of MBM Software & Partners S.R.L. MBM Software is at all times at liberty to accept or reject any offer. Receiving payment from the customer does not indicate our acceptance.
1.4. Order confirmation, informing the customer of the transaction does not indicate that the order has been accepted. We will always send a confirmation e-mail to the e-mail address that the user provided on filling out the personal data form. If for some reason the order has been rejected we will also try to contact the customer by e-mail or telephone. Only when the delivery process has begun, does that indicate an acceptance of the order.
1.5. In the rare event when we cannot supply every product ordered for reasons such as a lack of stock, MBM Software will promptly inform the customer about the issue at hand and offer an alternative product. If the customer is not in accordance with our proposal, we will cancel the order and refund any fees paid for the unprovided product(s).
In case some of the products ordered are out of stock and we do not receive replies to e-mail requests and calls alerting the customer, MBM Sotfware reserves the right to cancel the products concerned and send the rest of the order. In case of disagreement when receiving the order, return policies of Article 11 shall apply.
1.6. An order can be cancelled before it gets to the status ” order in progress ”

2.1. On confirmation of your order, we will deliver your products in accordance to the Terms and Conditions.

3.1. Our products are extensively described with in-depth technical details  provided by our partner companies and manufacturers or via photographs illustrating the products. All the the pictures and descriptions of the products are up-to-date and in step with the highest market standards.
3.2. Read carefully the product descriptions before purchasing. The image shown can differ from the end product. If you have any doubts, please contact us before purchasing the product. For any inquiry please send an email at or You may contact one of our representatives at +40213372890


All reviews, written by customers, are controlled by the marketing team. If the comments received are an infringement of the law, or are a violation of ethics or morality (abusive publicity, defamation, insults, remarks out of context..) helpmeoutDOC has the right to process them (reject, edit).
5.1 The price of the products can be seen clearly on the website. The price and terms of the product may vary. The valid price and terms that are used, will be those stated at the time the customer places the order.
5.2. We reserve the right to charge for the order on the date that we receive the order.
5.3. The selling prices in our online store are as follows:
If the customer lives in the European Union, all the prices are including VAT. If the customer lives in a tax-free zone we will deduct the tax costs, but the customer must indicate this under “ORDER NOTES”.
5.4. The shipping costs are not included in the price of the product. The shipping costs are paid by the customer and will be added to the total price of the selected products.. The customer will be informed about the additional costs for delivery before being able to complete the transaction and receive a confirmation of the order.
5.5. We reserve the right to modify our prices at any time. However, the prices that are shown at the time of placing the order constitute the final retail price.
6.1. The customer should be aware that the orders will be sent, depending on the availability of the stock. If one of the ordered items is not in stock , we will contact the customer (on the next working day after placing the order) by sending an e-mail with the possible delivery time of the products. If the customer does not want to wait, they can ask for a refund of the amount paid for the products that cannot be delivered.
6.2. If one of the products is not available after being charged for the order, at the customers request, we are required to send the available products and the shipping prices will be adjusted appropriately. When possible we will suggest a product that is equivalent in quality to substitute the unavailable item. If this proposal is declined by the client, we will reimburse the amount paid for the products that were not available.
7.1. If our security department suspects fraud or irregularities, for security reasons, helpmeoutDOC has the right to cancel transactions.
7.3. helpmeoutDOC offers customers a very secure method of payment:
Payment by PayPal:
PayPal allows the user to pay directly without the need to enter any account information. PayPal encrypts confidential data, by using the best technologies available on the market.
7.4. In the instance that the purchase has been made by an end user or company, an extended corresponding invoice will be sent. In both invoices will include a breakdown with the amount of VAT if applicable and any shipping costs.

8.1. We will ship the products to the delivery address provided by the customer in the personal information required to create an account.
8.2. On the website, including in the shopping cart, the sum of the items will be shown including the shipping costs for the order.
8.3. When an article indicates “in stock”, the time between ordering and the delivering the products via the transport company depends on 2 factors:
1. The delivery time (4-6 days) = payment confirmation + preparing the order + receipt of the package by the employees of the delivery company. The timing may vary depending on the availability of the product.
2. The delivery of the order is determined by the employees of the shipping company. The customer will be informed by the e-mail when “your order has been shipped”. The times provided are working days, please take into account bank holidays and weekends when estimating the arrival date.
8.4. We will deliver the products once the realisation of the payment has been successful and verified, then the products will be delivered according to the selected means:
· GLS: road transport, delivery within 4-6 working days
8.5. With the above hours and days stated, we are referring to working days and working hours, therefore, excluding Saturdays, Sundays and bank holidays. If for whatever reason, this period will be exceeded, helpmeoutDOC will contact the customer and when possible, find an alternative solution.
8.6. The customer agrees that themselves or a representative will be available to receive the delivery in the previously stated place of residence. In the event that there is no one present on the first delivery attempt, the delivery company will return several times. If the package is still not delivered after these attempts, then it will be returned to us. The amount paid by the customer will be refunded, minus the shipping costs and costs of return.

9.1. This agreement shall be governed in accordance with the Romanian and European legislation.
9.2. To resolve conflicts and waiver any other jurisdiction, the parties, at their choice, can submit themselves to the home courts of the Customer.

10.1. All products offered by helpmeoutDOC benefit from a warranty. We shall replace any products with manufacturing defects and provide the Customer with a new version or a corresponding alternative or will refund the payment for the product, for up to two years from the date of delivery. In this instance, all costs for the return and redelivery of an order are charged to MBM Software, not the customer.
10.2. In the event that a product does not meet up to standards, you, the customer must inform helpmeoutdoDOC via e-mail within 14 days explaining that you wish to return the product. Please send your request at or, indicating the SKU of the product and its defect(s). In the instance that the problem with the product is not covered in the guarantee, the customer will have to pay additional costs that may arise from such a refund..


11.1. If the Customer is not satisfied with the purchased product, they can change or return the product within 14 days of delivery of the product(s) and get a refund of the product returned no longer than 30 days. The cost of return of package will always fall into the responsability of the customer. The cost of delivery is GBP 7

11.2. If the product arrives damaged, harmed or with any anomalies, the customer is obligated to inform helpmeoutDOC immediately upon receiving the product. Guidelines and advice will be given by Customer Service upon contacting them. See section 11.3 for more on this matter.

11.3. To be eligible for a refund or a replacement product, the following guidelines have to be followed.

• Products must be returned in the original packaging and/or in the box they arrived in. If this is not possible, packaging of at least similar quality has to be used. The customer may not staple the product or the packaging, neither may they add any form of stickers.
• The product may not have been used in any way that could have decreased its value or caused the product any harm.
• Returned products must be accompanied by the delivery note along with the reason/s for the return written on paper. This is to make the return faster and the process easier to handle.

11.4. The condition of the returned product will be assessed once it has been returned to the warehouse. If the product does not comply with the standards and requirements set for a return or if the status differs to that stated by the customer, we may in our sole discretion refuse or lower the amount of money to be refunded.

11.5. After a successful return the customer will be contacted by the company to be informed of a refund via the same payment channel chosen and used by the customer. If the customer has requested a replacement product, they will be contacted to be informed of the procedures to follow.


If you wish to speak to our Customer Service Team:
– Please contact us on +40213372890, Monday to Friday from 09:00 to 17:00
– You can send us a message via the contact form, or by email at or

13. OBLIGATIONS of Parties
13.1. helpmeoutDOC would like to provide our customers with the necessary information and the products that are offered. helpmeoutDOC in the case of force majeure, the absence of a customer or unforeseen conditions by a person unrelated to the contract, is not held responsible for the non-fulfillment of these conditions.
13.2. The customer agrees to complete the order forms and personal details correctly and according to the instructions provided. helpmeoutDOC protects the data entered in accordance to the law. In addition to this, the customer agrees to pay the price of the products, including the corresponding taxes and shipping costs.
13.3. We advise that all customers save a copy of any data concerning the purchasing of their products. helpmeoutDOC is not responsible for loss of data, files or in general damages as a result of a backup failure on the customers part..
13.4. helpmeoutDOC is not responsible for the consequences arising from the improper use of products bought on our online store.



14.1. The personal data that the customer has to provide us is essential for sending orders and invoicing. In the absence of this information, the order will be canceled automatically. When registering on our site, the client agrees to provide us with valid personal data, data that allows the service of helpmeoutDOC to function and correct identification of the registered customer, as well allowing the sending of information and advertising for different products and offers that helpmeoutDOC offers on the website.